The State Bank of Pakistan (SBP) is ushering in a new era of customer-centric banking with the relaunch of its dedicated portal, Sunwai; aimed at efficiently addressing the issues and complaints of customers concerning banks, the bilingual portal has undergone a major transformation to enhance accessibility and responsiveness.
Sunwai: Enhanced Accessibility for Consumer Empowerment
Sunwai, the revamped portal, offers customers an intuitive platform to lodge complaints against Banks/MFBs/DFIs, aligning with prevailing laws and regulations. Functioning around the clock, the portal is complemented by a user-friendly mobile app, downloadable from both Google Play and the App Store, this digital avenue enables consumers to report grievances conveniently through their mobile devices and track the status of their complaints seamlessly.
Sunwai goes beyond mere complaint resolution; it offers consumers the ability to track the status of their complaints and access essential information through tutorial videos and consumer awareness messages. With an expected reduction in resolution times, this revamped portal is set to increase customer satisfaction and elevate the overall quality of banking services. As awareness grows, the portal is poised to become a cornerstone in fostering a more responsive and consumer-friendly banking sector.
How to Launch Your Complaint?
To initiate a complaint, consumers must register on the portal using their personal details, such as mobile number, CNIC, and email address. The portal simplify the complaint process, guiding users through a series of simple questions to reach the relevant forum for redressal. Lodging complaints is not only efficient but also ensures that consumers can connect with the first forum of redressal, i.e., banks/MFBs/DFIs, and subsequently with the Banking Mohtasib Pakistan (BMP) and the State Bank of Pakistan (SBP) in specific cases.
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